Student Financial Services Articles
These articles focus on the bursar and student accounts office. Topics include billing, payment plans, holds, refunds, reconciliation and the service students receive.
Articles
The Hidden Enrollment Impact of Student Financial Services
Admitted students enroll only when the student account can be opened, billed, paid, refunded, and cleared of holds. Yield is decided as much in...
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When Do You Consider Outsourcing Processes – if at all
Keep your core competencies, outsource the rest. Denny DeSantis lays out how higher education leaders decide which processes belong in-house,...
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Financial Stewardship and Customer Service
What does it mean to be a good financial steward in higher education while delivering excellent customer service? This article explores the role...
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