Insights for Higher Education

Interim Leadership Appointments in Enrollment Services

Interim Leadership Appointments in Enrollment Services What to Consider and How to Select the Right Candidate Interim leadership is strategically sound. Interim leadership in enrollment services adds value. When a top enrollment services

AI Can Optimize CRM Communication with Prospective Students

AI Can Optimize Your CRM Communication with Prospective Students Personalization. Students, parents, and alumni expect highly personalized interactions. And yet, one of the challenges in student recruitment and enrollment is ensuring personalized communication with prospective students. How can we

Institutional Response of “No” – Don’t Ghost

Higher Education Communication When the Answer is "No" Ghosting Is it appropriate for a higher education institution to not provide a written response to a contractor if their institutional response is "no”? In today's vernacular this practice is commonly

Financial Aid for 2026 – Will You Have It Correct?

Education is Important: The Challenges of Financial Aid for 2026 Financial Aid Data and Correct Modeling Financial aid for 2026 will be a challenge. As our data collection and mining have become more sophisticated, institutions are able to develop

focusEDU – People as Higher Ed Consultants, NOT AI

People As Consultants, NOT AI I just finished reading an interesting article in the Wall Street Journal this morning about the largest and oldest consulting firm. They were rapidly moving toward transitioning many of their people consultants for their

Strategic Planning During Times of Uncertainty for Higher Education

Strategic Planning During Times of Uncertainty in Higher Education Higher education is facing unprecedented challenges to respond to increased public and regulatory scrutiny, adapt to shifting student demographics, demonstrate the value of a college degree, and maintain financial stability.

Process Mapping for Enrollment and Retention Success

Process Mapping for Enrollment and Retention Success The consulting team at focusEDU has the process mapping expertise to assist the leadership of higher education. Can higher education improve admissions, financial aid, registrar and student financial services? When one closely

Summer Melt and Other Factors — Missing a Few New Students?

Melting in the Enrollment Climate Where Are Our New Students? For many of us, the summer heat was scorching. For many colleges, summer melt and management was a searing annual reality once again. According to the Strategic Data Project

Does Artificial Intelligence Know Registrar?

Does AI "Know" Registrar? I think we all tread cautiously around Artificial Intelligence “solutions” and recommendations at this stage of its development for higher ed applications and reports. However, I was looking at one of our focusEDU older Adobe

Higher Education Mentoring and Coaching for Leadership

Higher Education Mentoring and Coaching for Leadership Glenn Munson Higher education mentoring and coaching for leadership should be a strategic objective for professional development. I never thought much about mentoring and coaching until I was well into

Tim Ebner Appointed Consulting Director for Registar Services for focusEDU

Tim Ebner Appointed Consulting Director for Registrar Services Tim Ebner has been appointed Consulting Director for Registrar Services for focusEDU.. Tim was the University Registrar at the University of Utah in Salt Lake City a position he held for nearly

Are NCAA Division I Athletics a Higher Education Function?

Heather Bigard Appointed Consulting Director for focusEDU

Heather Bigard Appointed as Consulting Director for Enrollment Management for focusEDU Herb Riley, President of focusEDU, is honored to announce that Dr. Heather Bigard has joined the focusEDU team as Consulting Director for Enrollment Management Services. Heather brings an

Records Retention Program – Imperative for Higher Education

Records Retention Program – Imperative for Higher Education Retention of student academic records used to be straightforward. Student records were typically physical documents. There was an actual document, either paper, microfiche, or pdf. Documents were easy to move to

Customer Service for Higher Education – Is It Time to Evaluate?

Customer Service for Higher Education - Is It Time to Evaluate? Rating of Customer Service How do you rate the current customer service of your higher education student and academic services? We provide exceptional customer service. We provide adequate

Increase Enrollment by Diversifying Student Cohorts

Increase Enrollment by Diversifying Student Cohorts Increase enrollment by diversifying student cohorts. While higher education continues to face headwinds driven by economic, demographic, and social shifts, we are beginning to see some positive trajectory in key areas, according to

Coaching and Mentoring for Higher Education Leadership Development

Coaching and Mentoring for Higher Education Leadership Development Mentoring and coaching for leadership development should be a strategic management tool. A key administrative leader has left your institution. Maybe it was a retirement or another opportunity in higher

P.A.C.T. – The Standard for Student Service

P.A.C.T. - The Standard for Student Service P: Prompt and Patient service PROMPT Students expect and deserve to be waited on as quickly as possible as a standard for student service. This principle is true for both in-person office

Remote Interim Leadership in Admissions, Registrar and Financial Aid

Remote Interim Leadership in Admissions, Registrar and Financial Aid Remote interim leadership in admissions, registrar and financial aid adds value, and that added value can be even greater during this time of uncertainty in higher education. When a top

John Pyle Joins focusEDU as Consulting Director for Enrollment Management Services

John Pyle joins the team of focusEDU as Consulting Director for Enrollment Management Services John Pyle has joined the team of focusEDU as Consulting Director for Enrollment Management Services after a distinguished and acclaimed career as a national leader

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