Insights for Higher Education

Process Mapping: A Strategic Approach for the Optimization of Work

Process Mapping: A Strategic Approach for Optimization of Work The consulting team at focusEDU has the process mapping expertise to assist the leadership of higher education. Can higher education improve admissions, financial aid, registrar and student financial services? When

Summer Melt — Missing a Few New Students?

Melting in the Enrollment Climate For many of us, the summer heat was scorching. For many colleges, summer melt and management was a searing annual reality once again. According to the Strategic Data Project at Harvard University, 10 to

AI Can Optimize CRM Communication with Prospective Students

AI Can Optimize Your CRM Communication with Prospective Students Personalization. Students, parents, and alumni expect highly personalized interactions. And yet, one of the challenges in student recruitment and enrollment is ensuring personalized communication with prospective students. How can we

Does Artificial Intelligence Know Registrar?

Does AI "Know" Registrar? I think we all tread cautiously around Artificial Intelligence “solutions” and recommendations at this stage of its development for higher ed applications and reports. However, I was looking at one of our focusEDU older Adobe

Higher Education Mentoring and Coaching for Leadership

Higher Education Mentoring and Coaching for Leadership Glenn Munson Higher education mentoring and coaching for leadership should be a strategic objective for professional development. I never thought much about mentoring and coaching until I was well into

Financial Aid for 2025 – Will You Have It Correct?

Education is Important: The Challenges of Financial Aid Financial Aid Data and Correct Modeling Financial aid for 2025 will be a challenge. As our data collection and mining have become more sophisticated, institutions are able to develop aid models

Records Retention Program – Imperative for Higher Education

Records Retention Program – Imperative for Higher Education Retention of student academic records used to be straightforward. Student records were typically physical documents. There was an actual document, either paper, microfiche, or pdf. Documents were easy to move to

Customer Service for Higher Education – Is It Time to Evaluate?

Customer Service for Higher Education - Is It Time to Evaluate? Rating of Customer Service How do you rate the current customer service of your higher education student and academic services? We provide exceptional customer service. We provide adequate

Increase Enrollment by Diversifying Student Cohorts

Increase Enrollment by Diversifying Student Cohorts Increase enrollment by diversifying student cohorts. While higher education continues to face headwinds driven by economic, demographic, and social shifts, we are beginning to see some positive trajectory in key areas, according

Coaching and Mentoring for Higher Education Leadership Development

Coaching and Mentoring for Higher Education Leadership Mentoring and coaching for leadership development should be a strategic management tool. A key administrative leader has left your institution. Maybe it was a retirement or another opportunity in higher ed

P.A.C.T. – The Standard for Student Service

P.A.C.T. - The Standard for Student Service P: Prompt and Patient service PROMPT Students expect and deserve to be waited on as quickly as possible as a standard for student service. This principle is true for both in-person office

Remote Interim Leadership in Admissions, Registrar and Financial Aid

Remote Interim Leadership in Admissions, Registrar and Financial Aid Remote interim leadership in admissions, registrar and financial aid adds value, and that added value can be even greater during this time of uncertainty in higher education. When a top

John Pyle Joins focusEDU as Consulting Director for Enrollment Management Services

John Pyle joins the team of focusEDU as Consulting Director for Enrollment Management Services John Pyle has joined the team of focusEDU as Consulting Director for Enrollment Management Services after a distinguished and acclaimed career as a national leader

Higher Education Consultant – Is It You?

Higher Education Consultant – Is It You? You have had a successful working career in a higher education administrative position; you have been a leader in your professional associations; you have received institutional recognition and awards for your excellent

Sallie Marchello Joins focusEDU as Consulting Director for Registrar Services

Sallie Marchello Joins focusEDU as a Consulting Director for Registrar Services Sallie Marchello joins focusEDU as a Consulting Director for Registrar Services. Sallie Marchello retired in 2023 following thirty-six years of service in public higher education in Virginia. Her

Best Higher Education Search Firms

Choosing The Top Higher Education Search Firms 5 Important Factors to Assist You The team at focusEDU has the higher education search consultant expertise to assist the leadership of higher education. Choosing the best higher education search consultants can

Higher Education Strategic Planning

Insights on Higher Education Strategic Planning Higher education strategic planning is a cornerstone for institutional success. A Strategic Business Plan is a needed, useful and mandatory tool for articulating an institution’s mid to long-term goals and directions. An institution’s

Financial Aid Equity and Institutional Revenue Impact

Financial Aid Strategies and College Revenue Impact In the 1980’s and 90’s, the cost of attending private institutions outpaced the rate of inflation, making it harder for institutions to enroll students. The cost was far greater than what families

Title IV Compliance and A133 Audit Findings

Title IV Compliance and A133 Audit Findings NSLDS reporting and A133 audit Title IV compliance findings can be a challenge for Higher Education Institutions. Proper enrollment reporting is critical for institutions to be in compliance with federal financial aid

Higher Education Prosperity Through Intelligent Pricing

Institutional Prosperity Through Intelligent Pricing Modern market reality: there are fewer college-ready students from families who are able or willing to pay close to ever-rising college sticker prices. In response, many colleges are closely examining their pricing – and

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