Information Technology Services
Higher Education Information Technology
An information technology infrastructure assessment can provide a snapshot of your institution’s current technology environment within the framework of an information systems architecture. The assessment delineates the system components across multiple interrelated layers of systems. These architectural layers are buttressed by the institution’s articulated or presumed information systems philosophy, vision, and guiding IT principles as well as by IT best practices.
An objective, third-party information technology review can help you assess what is currently working well at your institution, what is creating inefficiencies and needs to be improved, and how your institution’s IT infrastructure and services need to evolve to better serve your constituents.
focusED analysts can facilitate a rigorous objective information technology infrastructure assessment using our information systems architecture framework, concluding with a set of recommendations that can serve as a prelude to strategic and tactical/operational planning efforts, aligned with your institutional mission and vision.
Strategic Information Technology Planning
Strategic IT planning consulting is intended to provide the “big picture” of information technology at your institution. That is, it provides a high-level set of guidelines for IT decision making and tactical planning. Strategic plans typically look up to five years ahead to lay the foundations to fill anticipated IT needs. The view is high-level, without sufficient detail to deal with every nuance of the future, yet with enough detail to clarify intent.
MIT researcher Michael Hammer, in explaining the role of technology in business process reengineering, called technology the “essential enabler” that allows us to perform work at levels of efficiency and effectiveness that would be otherwise impossible. Technology should not be the driver of change, dictating how we work, nor should it be an afterthought, automating our traditional manual processes. Rather, information technology should be incorporated as an integral collaborative partner in work decisions toward the goal of optimizing their efficiency and effectiveness. Consequently, strategic IT plans should align with institutional strategic plans. A strategic IT plan should:
- Delineate the status of information technology at the inception of the planning period. That is, it should answer the question “Where are we now?”
- Delineate the range of possible directions across the domain of information technology, i.e., “Where can we go?”
- Select a path for the planning period, i.e., “Where do we want to go?”
- Outline the steps to achieve the planning goals, i.e., “How will we get there?”
- Clarify the relationship between IT plans and institutional plans, i.e., “Why are we proposing these initiatives?”
The three-to-five-year strategic plan should align closely with the institutional strategic vision, mission, and goals and should drive similarly-aligned annual tactical/operational plans. These one-year tactical/operational plans contain the implementation details required to realize the goals of the strategic plan. They also inform and update the directions outlined in the strategic plan. All institutions do need to use strategic IT planning consulting to obtain long-term goals and objectives.