Process Mapping: A Strategic Approach for Optimization of Work The consulting team at focusEDU has the process mapping expertise to assist the leadership of higher education. Can higher education improve admissions, financial aid, registrar and student financial services? When
About Denny DeSantisDennis DeSantis held the position of Associate Vice Chancellor of Student Financial Services at the University of Pittsburgh. In September, 2012, after 37+ years at the University of Pittsburgh, Dennis retired as a nationally acclaimed and respected leader in student financial services to devote his time and expertise to assisting the leadership of higher education with assessment and evaluation consulting and national searches in all areas and aspects of student financial services.
At Pitt, he was responsible for the Student Payment Center, the Student Billing and Accounting Office, the Student Appeals Office, and the University Collections Office. Dennis is a proponent of one-stop shop services. His division at Pitt was responsible for the billing and collection of student tuition, fees, room and board (approximately $850M annually), the application of all financial aid, the administration of federal and institutional loans, the collection of University delinquent tuition and loan and miscellaneous receivables, an Ombudsman function, and the determination of tuition eligibility for Pennsylvania residents.
During his tenure at the University, he has also held many technology-based and student service positions including Associate Registrar, Manager of Information Resources, and Director of the University’s Student On-Line Academic Resource System (SOLARS) Project. He was a US Department of Education non-federal trainer for higher education fiscal officers and participated on peer review teams. Dennis has presented and conducted workshops at several regional and national organizations spanning a variety of topics including business process mapping, customer service, leadership, information systems, higher education receivables management and financial literacy programs for parents and students.
Dennis served as a member of the Coalition of Higher Education Assistance Organizations (COHEAO) Board of Directors and has served as a faculty member for the National Association of College and University Business Officers (NACUBO) Student Financial Services conference. He is a respected author for NACUBO’s Business Officer magazine and other NACUBO publications. Dennis and David Glezerman co-authored NACUBO’s definitive book, Managing and Collecting Student Accounts and Loans: A Desk Reference for Educational Receivables Stewardship in 2008. They also recently co-authored Managing and Collecting Student Receivables published by NACUBO. This publication is the primary reference work for the higher education industry for all aspects of student financial services.
Dennis received his B.A. in Sociology from Villanova University, M.S. in Information Science at the University of Pittsburgh and has completed extensive doctoral work in educational administration at the University of Pittsburgh. He published several papers on technology, student receivables, process analysis, and customer service and is currently a member of the adjunct faculty in the Graduate School of Public International Affairs at the University of Pittsburgh.
As a Vice President for focusEDU, Dennis looks forward to sharing his expertise, visions and best practices solutions with campus leadership in all areas of student financial services.