Assistant Vice Provost for Academic Initiatives
Knoxville, the University and the Region
UTK is the state’s flagship, land-grant university. We are a Research 1 university housing 11 colleges and 900+ programs of study. With an enrollment of 30,000 students, its undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people. The Knoxville region houses many leading corporations, including Bush Brothers & Company, Clayton Homes, Discovery Inc., PetSafe/Radio Systems Corporation, Regal Cinemas, Pilot/Flying J and Tennessee Valley Authority, and Oak Ridge National Laboratory.
The Assistant Vice Provost for Academic Initiatives and University Registrar for the University of Tennessee-Knoxville is expected to be a visionary leader, effective manager, skilled communicator, strategic planner and committed to enhancing the student and campus stakeholder experience through the leadership and development of effective, efficient and innovative approaches to the management of student academic records and curricular functions along with maintaining and modeling the highest level of customer service expectations held by the division and unit. This key leader is responsible for building strategic and collaborative working relationships with University leaders and key stakeholders and serves as a key partner in contributing to the creation, execution, and outcomes of the university’s undergraduate strategic enrollment plan through innovation and forward thinking industry best practices and procedures. The Assistant Vice Provost and University Registrar is expected to lead, inspire, motivate, coach, and provide leadership to the staff within the University Registrar team to deliver a transformational Volunteer experience supporting the strategic enrollment, retention and completions goals of the University.
The Assistant Vice Provost and University Registrar must lead in matters of diversity, equity, and inclusion with a spirit of humanity, generosity, and empathy. Working with the faculty, staff, and students, the the Assistant Vice Provost and University Registrar is responsible for fostering an inclusive and equitable campus community, developing meaningful strategies to empower that community through diversity at an institutional level.
The Assistant Vice Provost for Academic Initiatives and University Registrar serves as a member of the Division’s Executive Leadership Team contributing to overall enrollment strategy and planning. The AVP represents the Division of Enrollment Management as its primary representative on Associate Deans Council, Undergraduate Council, Academic Policy Committee, Advising Committee, Appeals Committee, Curriculum Committee, General Education Committee, and as needed on other related faculty affairs and initiatives. In close collaboration with the Vice Provost for Enrollment Management, the AVP advises campus leadership regarding key enrollment considerations related to academic initiatives, strategies and priorities set forth by the University. The AVP will lead a continual evaluation, visioning and execution of the academic calendar and timetable to serve the University’s instructional mission, vision and to enhance the student experience. As a senior enrollment leader, the AVP will be engaged in enrollment and academic initiatives based on University and Division strategic initiatives and priorities. (30% of job responsibilities)
Oversees Management of Student Academic Records and Curricular Functions:
(25% of job responsibilities)
• Serves as the University official responsible for the creation, maintenance and certification of all student records and ensures that business processes and associated training and documentation result in accurate and complete collection of data
• Serves as advisor and consultant in all matters regarding curricular structure and degree completion. • Consulting with key administrators, the Registrar supports the vision for innovative and flexible academic calendar structure and facilitates an effective student registration process throughout the various terms of enrollment.
• Builds secure student data files; leads policy and procedures development and recommendations; manages efficient use of classrooms, supervises and maintains the registration, withdrawal and degree audit system. • Supervises the residency process, grade processing, degree verification, evaluation and production of student transcripts, diplomas, and University-wide and college commencement ceremonies.
• Responsible for NCAA athletic eligibility certification.
Provides Visionary Leadership and Strategic Planning for the Office of the Registrar:
(25% of job responsibilities)
• Responsible for building strategic and highly collaborative working relationships with University leaders and key stakeholders.
• Serves as a primary liaison with the Office of Information Technology in support of the student information system (Banner) and additional key records and service systems.
• Develops and implements short and long-term strategies that meet the goals of the department and division in alignment with the University’s priorities and mission.
• Oversees the implementation of the strategies and measures effectiveness on an ongoing basis. • Serve as key partner in contribution to the creation, execution and outcomes of the University’s undergraduate strategic enrollment plan.
• With support and assistance from the Enrollment Management Research & Analytics group as well as the Office of Information Technology, provides data in support of day-to-day operations as well as data analysis in support of academic and administrative decisions.
• Uses internal data to inform planning and integrate emerging technologies and innovative best practices to maximize operational efficiencies.
• Identifies, recommends and leads initiatives in support of technological and operational enhancements which are designed to transform the student experience, innovate processing systems and secure data integrity.
Responsible for Supervision, Budget Oversight and Operations:
(10% of job responsibilities)
• Provides oversight and management of daily operations in the Office of the Registrar department.
• Evaluates and manages team’s core functional efforts, proactively addressing work flow design, work distribution and/or staff performance.
• Coaches, mentors and assists with individual team members’ goal development and supports professional development for the department as a group as well as individual team members.
• Fosters an environment of collaboration supporting seamless integration within the University Registrar unit functions to ensure efficiency and effectiveness in all operations.
• In collaboration with the EM Budget Director and the Assistant Vice Provost for EM Operations, manages budget, ensures fiscal compliance, approves and commits funds for salaries, acquires materials, resources, supplies, services, etc. Prepares annual budget request and justification for Registrar unit.
Responsible for Excellence in Customer Service and Compliance:
(10% of job responsibilities)
• Maintain the highest standards of customer service expectations, accuracy, integrity, security and compliance while delivering upon the Volunteer experience for students, faculty, alumni and other University stakeholders in transformative, efficient, effective and engaging ways.
• Model and establish the standards for excellence in customer service for the department in alignment with divisional and unit expectations.
• Oversight and leadership in implementation and compliance of the University’s policies and protocol and applicable federal and state law and regulations, including the Family Education Rights & Privacy Act (FERPA
Competencies and Qualifications
Required Knowledge, Skills and Abilities:
• Demonstrated ability in leadership of teams and programs with a strong service orientation working collaboratively with students, faculty, staff, administrators and College and University leaders
• Demonstrated skills in change management and organizational assessment
• Demonstrated ability to develop, coach, mentor and grow leaders within the organization
• Highly developed oral and written communication skills
• Ability to build collaborative relationships with key stakeholders
• Ability to provide vision and leadership for management of complex operations and systems specifically the student information system, degree audit system and document imaging system
• Ability to adapt to and lead change through effective leadership of new EM and Registrar initiatives by creating a culture of communication, collaboration, and commitment to policy and process improvements
• Ability to lead ongoing process analysis and improvements related to technology and customer service
• Ability to lead documentation of process, procedures and workflow. Evidence of experience with documentation of process, procedures and workflow
Preferred Knowledge, Skills and Abilities
• Experience with statistical analysis
• Experience with Banner student information system and On-Base Document Imaging system
• Active participation in state and national Admissions/Registrar stakeholder organizations
Required Level/Type of Experience and/or Years of Experience
• A minimum of 5 years of progressively responsible and demonstrated leadership experience in the successful management and administration of a comprehensive registrar’s office that is leading industry innovation and student experience transformation as Registrar, Senior Associate Registrar, Associate Registrar or equivalent in a college or university registrar unit
• A minimum of 5 years supervisory experience
• Understanding of current issues and innovative trends in admissions and Registrar operations
• In-depth understanding of complex organizations, policies, process and systems supporting student-centered and/or customer-centered operations
• Demonstrated experience in change management and organizational assessment
• Demonstrated experience in building collaborative relationships across all campus stakeholders
• Demonstrated experience in business model redesign and implementation
• Proven experience in execution of highly developed oral and written communication skills
• Previous experience working with federal and state guidelines related to Registrar and admissions policies within higher education
• Experience in leading systems implementation and integration efforts
Preferred Level/Type of Experience and/or Years of Experience
Experience with statistical analysis is preferred. Experience with Banner student information system and On-Base Document Imaging system.
Active participation in state and national Admissions/Registrar stakeholder organizations preferred.
Minimum Education Required
Masters degree from a regionally accredited college or university.
Salary and Benefits Package:
The position of Assistant Vice Provost and University Registrar has an excellent salary that is competitive for R1, State flagship universities. Based on comparative COL indexes for Knoxville it is excellent.
The University of Tennessee-Knoxville offers a competitive and attractive benefit package. The summary of benefits can be reviewed here and a detailed information can be found via the UT System website.
The University will pay up to 10% of annual salary as a one-time moving allowance.
To start the application process:
Please submit your letter of intent/interest, CV/resume and the names and contact information for three professional references (references will not be contacted without your permission) to this e-mail address:
If you would like to discuss this opportunity or the position with either of us, please contact:
Mr. Steve Booton, Search Coordinator
Mr. Herb Riley, Search Coordinator
EEO Commitment Statement
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment and admission without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status.